Rapid Legal

Quality Control Questionnaire

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Personal Information
Company Name:
Your Name:
Account # (if known):
What was your Job Type?
What department or Branch did you deal with?

Online Services
Order Forms ease of use?	Excellent Good Satisfactory Poor NA
Online Status?	Excellent Good Satisfactory Poor NA
Online Services Overall?	Excellent Good Satisfactory Poor NA

Customer Service
Communication?	Excellent Good Satisfactory Poor NA
Availability of Representative?	Excellent Good Satisfactory Poor NA
Timely Response to Concerns?	Excellent Good Satisfactory Poor NA

Branch Operations
Turn Around Time?	Excellent Good Satisfactory Poor NA
Communication?	Excellent Good Satisfactory Poor NA
Availability of Representative?	Excellent Good Satisfactory Poor NA
Timely Response to Concerns?	Excellent Good Satisfactory Poor NA

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